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	<title>The Surgery &#187; Optus</title>
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	<description>The doctor is IN</description>
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		<title>An Optus Internet Support Call (or, a Lesson in Abject Incompetence)</title>
		<link>http://www.drron.com.au/2011/12/21/an-optus-internet-support-call-or-a-lesson-in-abject-incompetence/</link>
		<comments>http://www.drron.com.au/2011/12/21/an-optus-internet-support-call-or-a-lesson-in-abject-incompetence/#comments</comments>
		<pubDate>Wed, 21 Dec 2011 00:45:52 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[awkward moments]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[fail]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[internet support]]></category>
		<category><![CDATA[mail]]></category>
		<category><![CDATA[mail.optusnet.com.au]]></category>
		<category><![CDATA[Optus]]></category>
		<category><![CDATA[outage]]></category>
		<category><![CDATA[poor customer support]]></category>
		<category><![CDATA[SMTP]]></category>
		<category><![CDATA[social media]]></category>

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		<description><![CDATA[After a 50-minute phone call to Optus technical support yesterday, my enquiry was answered in 140 characters or less by the Optus Social Media team.
This is the sad tale of an Optus support call. I&#8217;m kicking myself I didn&#8217;t record it, because you just can&#8217;t invent this stuff. It&#8217;s so absolutely absurd that no-one, except [...]]]></description>
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		<title>Optus embraces the Dark Ages</title>
		<link>http://www.drron.com.au/2009/09/16/optus-embracing-the-dark-ages/</link>
		<comments>http://www.drron.com.au/2009/09/16/optus-embracing-the-dark-ages/#comments</comments>
		<pubDate>Wed, 16 Sep 2009 12:15:44 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[corporate stupidity]]></category>
		<category><![CDATA[Federal Court]]></category>
		<category><![CDATA[Mediatel]]></category>
		<category><![CDATA[Optus]]></category>
		<category><![CDATA[PSTN]]></category>

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		<description><![CDATA[Can someone give me a big blunt stick, so I can bash an Optus CEO over the head?
I experienced a roller-coaster ride of emotions when I read this article in Australian IT: emotions like dismay, anger, frustration, a feeling of hopelessness for the future of Australian telecommunciations, as well as rage and then downright apathy.
But [...]]]></description>
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