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	<title>The Surgery &#187; email</title>
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	<link>http://www.drron.com.au</link>
	<description>The doctor is IN</description>
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		<title>An Optus Internet Support Call (or, a Lesson in Abject Incompetence)</title>
		<link>http://www.drron.com.au/2011/12/21/an-optus-internet-support-call-or-a-lesson-in-abject-incompetence/</link>
		<comments>http://www.drron.com.au/2011/12/21/an-optus-internet-support-call-or-a-lesson-in-abject-incompetence/#comments</comments>
		<pubDate>Wed, 21 Dec 2011 00:45:52 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[awkward moments]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[fail]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[internet support]]></category>
		<category><![CDATA[mail]]></category>
		<category><![CDATA[mail.optusnet.com.au]]></category>
		<category><![CDATA[Optus]]></category>
		<category><![CDATA[outage]]></category>
		<category><![CDATA[poor customer support]]></category>
		<category><![CDATA[SMTP]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=364</guid>
		<description><![CDATA[After a 50-minute phone call to Optus technical support yesterday, my enquiry was answered in 140 characters or less by the Optus Social Media team.
This is the sad tale of an Optus support call. I&#8217;m kicking myself I didn&#8217;t record it, because you just can&#8217;t invent this stuff. It&#8217;s so absolutely absurd that no-one, except [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The anatomy of an eBay scam</title>
		<link>http://www.drron.com.au/2010/07/11/the-anatomy-of-an-ebay-scam/</link>
		<comments>http://www.drron.com.au/2010/07/11/the-anatomy-of-an-ebay-scam/#comments</comments>
		<pubDate>Sun, 11 Jul 2010 07:28:38 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[419]]></category>
		<category><![CDATA[awkward moments]]></category>
		<category><![CDATA[buyer protection]]></category>
		<category><![CDATA[eBay]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[PayPal]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Western Union]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=204</guid>
		<description><![CDATA[For the love of God, will people please stop sending money to complete strangers via Western Union, and complaining that their money has mysteriously disappeared?!?!
I had the unfortunate experience of dealing with the following gentleman at work yesterday. This man, let&#8217;s call him &#8220;Phil&#8221;, was looking to buy a car on carsales.com.au, which is a [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>No Caller ID? No answer. Sorry.</title>
		<link>http://www.drron.com.au/2010/05/16/no-caller-id-no-answer-sorry/</link>
		<comments>http://www.drron.com.au/2010/05/16/no-caller-id-no-answer-sorry/#comments</comments>
		<pubDate>Sun, 16 May 2010 08:59:08 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[ANI]]></category>
		<category><![CDATA[Caller ID]]></category>
		<category><![CDATA[CLI]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[faxmail]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[text message]]></category>
		<category><![CDATA[time management]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[voicemail]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=181</guid>
		<description><![CDATA[I had a realization this week. I think I might be a &#8220;CLI snob&#8221;.
Every day I triage email; I key-ahead to delete voicemail without listening; and I multi-select text messages and hit &#8220;delete&#8221; without reading them.
Now this brutal yet effective time-management technique has started to influence the way I handle incoming phone calls. No Caller ID? No answer. [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Beware of Commonwealth Bank phishing emails</title>
		<link>http://www.drron.com.au/2009/06/03/beware-of-commonwealth-bank-phishing-emails/</link>
		<comments>http://www.drron.com.au/2009/06/03/beware-of-commonwealth-bank-phishing-emails/#comments</comments>
		<pubDate>Wed, 03 Jun 2009 07:41:53 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[On-air]]></category>
		<category><![CDATA[TTR]]></category>
		<category><![CDATA[apc]]></category>
		<category><![CDATA[apc magazine]]></category>
		<category><![CDATA[commonwealth]]></category>
		<category><![CDATA[commonwealth bank]]></category>
		<category><![CDATA[commonwealth bank spam]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[email scam]]></category>
		<category><![CDATA[hoax email]]></category>
		<category><![CDATA[junk]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[spam]]></category>
		<category><![CDATA[Tech Talk Radio]]></category>
		<category><![CDATA[thunderbird]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=74</guid>
		<description><![CDATA[On Tech Talk Radio this week we spoke about the current onslaught of &#8220;Commonwealth Bank&#8221; hoax emails, requesting or &#8220;phishing&#8221; for account details or personal information.

Source: Commonwealth Bank
Normally I wouldn&#8221;t give these schemes the time of day, but the size of this current campaign bombarding our mail servers is enormous.
The &#8216;real&#8217; Commonwealth Bank site says:
&#8220;The [...]]]></description>
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