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	<title>The Surgery &#187; customer service fail</title>
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	<description>The doctor is IN</description>
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		<title>The Anatomy of a Telstra Service Fault</title>
		<link>http://www.drron.com.au/2010/03/02/the-anatomy-of-a-telstra-service-fault/</link>
		<comments>http://www.drron.com.au/2010/03/02/the-anatomy-of-a-telstra-service-fault/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 13:07:14 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Personal]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer service fail]]></category>
		<category><![CDATA[failure]]></category>
		<category><![CDATA[fault]]></category>
		<category><![CDATA[service fault]]></category>
		<category><![CDATA[telstra]]></category>

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		<description><![CDATA[Dr Ron has a telephone line provided by Telstra.
Telstra is the largest telecommunications service provider in Australia. Telstra operates and maintains the country&#8217;s telecommunications infrastructure, sells its own services, and allows other service providers to re-sell parts of its network.

Unfortunately, Dr Ron&#8217;s telephone line has no dial tone, and no battery (FAIL).  This is probably [...]]]></description>
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