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	<title>The Surgery &#187; Common Sense</title>
	<atom:link href="http://www.drron.com.au/category/common-sense/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.drron.com.au</link>
	<description>The doctor is IN</description>
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		<title>An Optus Internet Support Call (or, a Lesson in Abject Incompetence)</title>
		<link>http://www.drron.com.au/2011/12/21/an-optus-internet-support-call-or-a-lesson-in-abject-incompetence/</link>
		<comments>http://www.drron.com.au/2011/12/21/an-optus-internet-support-call-or-a-lesson-in-abject-incompetence/#comments</comments>
		<pubDate>Wed, 21 Dec 2011 00:45:52 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[awkward moments]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[fail]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[internet support]]></category>
		<category><![CDATA[mail]]></category>
		<category><![CDATA[mail.optusnet.com.au]]></category>
		<category><![CDATA[Optus]]></category>
		<category><![CDATA[outage]]></category>
		<category><![CDATA[poor customer support]]></category>
		<category><![CDATA[SMTP]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=364</guid>
		<description><![CDATA[After a 50-minute phone call to Optus technical support yesterday, my enquiry was answered in 140 characters or less by the Optus Social Media team.
This is the sad tale of an Optus support call. I&#8217;m kicking myself I didn&#8217;t record it, because you just can&#8217;t invent this stuff. It&#8217;s so absolutely absurd that no-one, except [...]]]></description>
		<wfw:commentRss>http://www.drron.com.au/2011/12/21/an-optus-internet-support-call-or-a-lesson-in-abject-incompetence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Village Cold-Glass</title>
		<link>http://www.drron.com.au/2011/02/08/village-cold-glass/</link>
		<comments>http://www.drron.com.au/2011/02/08/village-cold-glass/#comments</comments>
		<pubDate>Tue, 08 Feb 2011 06:49:56 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Personal]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[awkward moments]]></category>
		<category><![CDATA[gold class]]></category>
		<category><![CDATA[village]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=289</guid>
		<description><![CDATA[I was forced to get cranky last week, when a trip to Village Gold Class at Doncaster proved to be a disappointing and nauseating experience.
It was nauseating quite literally, as someone appeared to have propped-up the projector with an old washing machine stuck permanently on its unbalanced spin cycle.  From the moment we were shown [...]]]></description>
		<wfw:commentRss>http://www.drron.com.au/2011/02/08/village-cold-glass/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Churn, baby, churn.</title>
		<link>http://www.drron.com.au/2010/12/15/churn-baby-churn/</link>
		<comments>http://www.drron.com.au/2010/12/15/churn-baby-churn/#comments</comments>
		<pubDate>Wed, 15 Dec 2010 01:42:34 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[HTC]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[churn]]></category>
		<category><![CDATA[HSDPA]]></category>
		<category><![CDATA[HTC Desire]]></category>
		<category><![CDATA[HTC Dream]]></category>
		<category><![CDATA[NextG]]></category>
		<category><![CDATA[telstra]]></category>
		<category><![CDATA[Three]]></category>
		<category><![CDATA[VHA]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=264</guid>
		<description><![CDATA[In October 2005 I churned from Telstra to Three.
Telstra was no longer competitive.  At the time, Telstra wouldn&#8217;t sell me a SIM card for my brand new HTC JasJar.  They wanted passports, driver licences and credit cards to set up a new mobile account (even though I was already a Telstra customer), and everything was just [...]]]></description>
		<wfw:commentRss>http://www.drron.com.au/2010/12/15/churn-baby-churn/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dr Ron confuses WinMo 6.5 with Phone 7</title>
		<link>http://www.drron.com.au/2010/09/20/dr-ron-confuses-winmo-6-5-with-phone-7/</link>
		<comments>http://www.drron.com.au/2010/09/20/dr-ron-confuses-winmo-6-5-with-phone-7/#comments</comments>
		<pubDate>Mon, 20 Sep 2010 13:07:26 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[3WBC]]></category>
		<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[HTC]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[On-air]]></category>
		<category><![CDATA[TTR]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[adam turner]]></category>
		<category><![CDATA[awkward moments]]></category>
		<category><![CDATA[conspiracy]]></category>
		<category><![CDATA[Google Phone]]></category>
		<category><![CDATA[Phone 7]]></category>
		<category><![CDATA[Tech Talk Radio]]></category>
		<category><![CDATA[WinMo 6.5]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=249</guid>
		<description><![CDATA[Dear Microsoft,
Please don&#8217;t send ninjas to Adam Turner&#8217;s house, to abduct and torture him in some secret facility.
On Tech Talk Radio tonight I said something akin to, &#8220;Adam was in here a few weeks back, and had Windows Phone 7 and it was really cool.&#8221;
What I meant to say was, &#8220;My brain is switched off, [...]]]></description>
		<wfw:commentRss>http://www.drron.com.au/2010/09/20/dr-ron-confuses-winmo-6-5-with-phone-7/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Mainstream vs Social Media. One gets it, the other one doesn&#8217;t.</title>
		<link>http://www.drron.com.au/2010/09/04/mainstream-vs-social-media-one-gets-it-the-other-one-doesnt/</link>
		<comments>http://www.drron.com.au/2010/09/04/mainstream-vs-social-media-one-gets-it-the-other-one-doesnt/#comments</comments>
		<pubDate>Sat, 04 Sep 2010 10:17:58 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[On-air]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[TTR]]></category>
		<category><![CDATA[abc]]></category>
		<category><![CDATA[adam turner]]></category>
		<category><![CDATA[Media Watch]]></category>
		<category><![CDATA[Paul Barry]]></category>
		<category><![CDATA[Robert Candelori]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Tech Talk Radio]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[View from the Couch]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=236</guid>
		<description><![CDATA[Over the course of last week, long-time Tech Talk Radio contributor Adam Turner found himself in the middle of an &#8220;election-night social networking scandal&#8221; because of comments he posted on the popular micro-blogging service Twitter.
Or so the ABC&#8217;s Media Watch would have you believe.
In Episode 30, which broadcast on Monday the 30th of August, Adam received a [...]]]></description>
		<wfw:commentRss>http://www.drron.com.au/2010/09/04/mainstream-vs-social-media-one-gets-it-the-other-one-doesnt/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free iPad giveaway!</title>
		<link>http://www.drron.com.au/2010/09/04/free-ipad-giveaway/</link>
		<comments>http://www.drron.com.au/2010/09/04/free-ipad-giveaway/#comments</comments>
		<pubDate>Sat, 04 Sep 2010 04:56:30 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Attempted Humour]]></category>
		<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[giveaway]]></category>
		<category><![CDATA[iPad]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=233</guid>
		<description><![CDATA[I have FIVE free iPads to give away.

First come first served.

I already gave one to a mate,  have a look and see for yourself.

]]></description>
		<wfw:commentRss>http://www.drron.com.au/2010/09/04/free-ipad-giveaway/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Addiction</title>
		<link>http://www.drron.com.au/2010/08/12/addiction/</link>
		<comments>http://www.drron.com.au/2010/08/12/addiction/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 01:51:30 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Attempted Humour]]></category>
		<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[awkward moments]]></category>
		<category><![CDATA[funny]]></category>
		<category><![CDATA[motivational]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=222</guid>
		<description><![CDATA[
]]></description>
		<wfw:commentRss>http://www.drron.com.au/2010/08/12/addiction/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The anatomy of an eBay scam</title>
		<link>http://www.drron.com.au/2010/07/11/the-anatomy-of-an-ebay-scam/</link>
		<comments>http://www.drron.com.au/2010/07/11/the-anatomy-of-an-ebay-scam/#comments</comments>
		<pubDate>Sun, 11 Jul 2010 07:28:38 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[419]]></category>
		<category><![CDATA[awkward moments]]></category>
		<category><![CDATA[buyer protection]]></category>
		<category><![CDATA[eBay]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[PayPal]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Western Union]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=204</guid>
		<description><![CDATA[For the love of God, will people please stop sending money to complete strangers via Western Union, and complaining that their money has mysteriously disappeared?!?!
I had the unfortunate experience of dealing with the following gentleman at work yesterday. This man, let&#8217;s call him &#8220;Phil&#8221;, was looking to buy a car on carsales.com.au, which is a [...]]]></description>
		<wfw:commentRss>http://www.drron.com.au/2010/07/11/the-anatomy-of-an-ebay-scam/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New tech rollout for Melbourne&#8217;s emergency services</title>
		<link>http://www.drron.com.au/2010/05/29/new-tech-rollout-for-melbournes-emergency-services/</link>
		<comments>http://www.drron.com.au/2010/05/29/new-tech-rollout-for-melbournes-emergency-services/#comments</comments>
		<pubDate>Sat, 29 May 2010 09:00:52 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[TTR]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[amateur radio]]></category>
		<category><![CDATA[ARDF]]></category>
		<category><![CDATA[foxhunting]]></category>
		<category><![CDATA[ham radio]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=196</guid>
		<description><![CDATA[
A long-time Tech Talk listener has emailed me some photographs, which are just too funny not to share.
For Automatic Vehicle Location equipment, 2-way digital voice radios, Mobile Data Terminals, In-Car Video equipment and other communications technology in our emergency service vehicles, our intrepid contributor says:
&#8220;Since completion of the pilot installations we have researched a number [...]]]></description>
		<wfw:commentRss>http://www.drron.com.au/2010/05/29/new-tech-rollout-for-melbournes-emergency-services/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>No Caller ID? No answer. Sorry.</title>
		<link>http://www.drron.com.au/2010/05/16/no-caller-id-no-answer-sorry/</link>
		<comments>http://www.drron.com.au/2010/05/16/no-caller-id-no-answer-sorry/#comments</comments>
		<pubDate>Sun, 16 May 2010 08:59:08 +0000</pubDate>
		<dc:creator>Dr Ron</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Common Sense]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[ANI]]></category>
		<category><![CDATA[Caller ID]]></category>
		<category><![CDATA[CLI]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[faxmail]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[text message]]></category>
		<category><![CDATA[time management]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[voicemail]]></category>

		<guid isPermaLink="false">http://www.drron.com.au/?p=181</guid>
		<description><![CDATA[I had a realization this week. I think I might be a &#8220;CLI snob&#8221;.
Every day I triage email; I key-ahead to delete voicemail without listening; and I multi-select text messages and hit &#8220;delete&#8221; without reading them.
Now this brutal yet effective time-management technique has started to influence the way I handle incoming phone calls. No Caller ID? No answer. [...]]]></description>
		<wfw:commentRss>http://www.drron.com.au/2010/05/16/no-caller-id-no-answer-sorry/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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